We recognize that UC means different things to different people/parts of an organization. DTEL provides pre-built unified communications functionality that organizations can inject it their websites or applications, with minimal customization.
DTEL Wrappers are pre-packaged, fully functional software applications that can be delivered standalone or embedded into a website or application.
Auto Attendant (BOT)
Voice BOT, Chat BOT, Conversations BOT
Cognitive Services (AI)
Language, Speech, Vision
Web, Audio, Video, Message
Integration with user facing apps/portals, Integration with B2B, Integration with line of business apps (ERP, CRM, Ticketing… )
Mobility / Call Handoff
Seamless Wifi/Cellular handoffs, Ability to move call across devices, Shared Contacts, Real-time user presence indications, Virtual attendance, Voice to text voice mail transcription
Presence Tools Promote Responsiveness – Unified Communications solutions, often referred to as “presence tools,” empower the workforce to respond more quickly and effectively than non-integrated communications solutions.
Streamline Your IT Operations with a Unified Communications Strategy – As a unified communications provider, we offer a Technology as a Service model to streamline your IT operations and take routine day-to-day tasks off your IT team’s plate — so they can invest time in revenue-generating activities.
UC as a Service Eliminates Communications Barriers – Today’s tools and technologies are as diverse and varied as the people using them. This diversity can cause integration challenges and interfere with productivity.
Increase Revenue – Improve your acquisition, activation, and commerce journey through accelerating communication, tracking interaction, and engaging customers where they choose to meet.
Retain Customers – Improve cross-functional collaboration, mobilize your workforce, and improve customer adoption and advocacy with omni-channel enabled CRM, Contact Center (CCaaS), and Productivity Software integration.
Sustain Operability – A cloud communication strategy using UCaaS and software enabled functionality will lower cost, improve scalability, multiply IT spend ROI, and layer in QoS, security, and network fault tolerance that resiliently adapts.