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Digital Communications

We help companies increase sales velocity, drive revenue retention, and improve customer experience with modern cloud communications technologies and advanced tactics.

With the myriad of options in the market today, it has become a sea of carriers, vendors and platforms, intertwining to create a product that potentially creates more of a headache than a solution. This often leaves the customer at a loss with a ‘cookie-cut’ system, functionality that is not required and a solution that does not work as seamlessly as promised.

The world of telephony has changed. Unified Communications and cloud computing have changed the variables that make up your telephony solution. Mapping, orchestrating, installing and configuring your Unified Communications solution should never be considered as ‘a simple job done’.

Our modular approach caters to your requirements with the flexibility to choose what works for your business.

We are not in the business of ‘one size fits all’. Your business has unique requirements. Through a modular approach we can offer you a full service offering, or modules that complete or enhance your existing solution.

When it comes to unified communications (UC), DTEL Integrations offers implementation support for today’s leading cloud based and on-premise solutions. Our goal? To go beyond traditional telephony in our effort to support the multi-faceted needs of today’s customers, who expect fast, reliable service via telephone, email, video conference, and social media.

It’s for these reasons that we partner with quality brands and providers (in addition to our own expert-led services and IT-based monitoring solutions) to bring you the best, most economical solutions available today, including the leading cloud-based solutions available today.

Our Offerings

CCaaS

Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows organizations to leverage a contact center provider’s software. CCaaS (a SaaS-based model) enables businesses to only implement the features they need as well as to remain agile in scaling up or down, based on business needs.

Businesses that implement CCaaS solutions see benefits such as availability to the consumer across all touchpoints, record/review calls for quality and/or training purposes, reduced IT headcount and seamless interdepartmental access for customers.


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UCaaS

Unified Communications as a Service, UCaaS, is the delivery of communications and collaboration applications and services through a third-party provider over an IP network, usually the public Internet. In the beginning, UCaaS was synonymous with hosted voice services and seen almost exclusively as a replacement for traditional phone services. However, UCaaS has since became an umbrella term for a suite of business communication solutions: phone, email, voicemail, messaging and more.


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SD-WAN

SD‐WAN uses software and cloud‐based technologies to simplify delivery of WAN services to remote locations. SD‐WAN enables IT and business managers to deploy Internet‐based connectivity (with its benefits of ubiquity, high bandwidth and low cost) easily, quickly and with quality, reliability and security.


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Managed Security

With cyber threats emerging and evolving every day, having security solutions in place to protect data is more important than ever.
Ensure your customers are prepared to fend off cyber-attacks like data breaches, DDoS attacks, phishing and more with our extensive lineup of top-tier solutions from industry-leading providers.


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Our Services

Consulting Services

Architecture design proposal based on product design signed off by you. Full audit of the existing UCaaS infrastructure, hardware, software and configuration.

Platform Implementation

Creation of custom platform, provisioning support and custom development.

Integration Services

Integrating UCaaS with your Mission critical line of business apps.

AI Reporting & Analytics

Single Dashboard, Operational efficiency, Performance Analysis, Resource Efficiency

Robotic Process Automation (RPA)

Design, architecture and build services to enable automated UCaaS product delivery and custom development.

Managed Services

Infrastructure support, Implementation support, Maintenance Support (Tech & Help Desk)

Performance

Productivity

Value & ROI

DTEL is a strategic reseller and integration partner for:

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