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Who Are We
Whether a small operation or an international enterprise, businesses of all size depend on customer satisfaction and retention. Your company's reputation and repeat business is determined by your customer's experience, An excellent experience will not only open the door to more sales, but will also lead to good reviews and an expanded customer base.
Having the right call center technology in place is essential to making every interaction count.
The right contact center solution can make it easy to:
optimize your staff and technology resources
improve response times
route calls effectively and efficiently
access important data
simplify interactions for customers and staff
record and archive calls
automate reports to improve productivity
DTEL is here to help you find the right customer contact solutions for your business. With a variety of platform and deployment options available, we can find the solution that fits your needs.
Our Offerings
Analytics
Capture and analyze crucial customer journey details across all channels with intelligence to improve agent productivity and customer engagements.
Integration & Apps
Extensive framework of REST APIs and robust pre-built integrations with leading CRM solutions, Ticketing solutions, Business Critical Apps & Cloud Integration by extending the platform and
Workforce Optimization
Improve performance and industry compliance. Use real-time and historical data to see areas of excellence and improvements needed. Record interactions, monitor calls, analyze voice of the
Outbound
Optimize outbound campaigns using predictive, progressive and preview dialing modes to deliver the maximum number of live calls to agents.
AI
Create smarter, more intuitive interactions, that both improve agent productivity and increase customer satisfaction. Our AI solutions enhance human decision-making, simplify operations, and automate processes.
Cloud IVR
Speech-enabled, conversational IVR supports PCI-compliant self-service interactions and user authentication using AI and Natural Language Processing.
Omnichannel
Managing end-to-end journeys across every channel, Our Platform breaks your organization free from individual silos to deliver seamless, contextual customer engagements.